Lodging a complaint

• Complaint about Land Transport NZ
• Complaint about a testing officer
• Complaint about a driver, company or operator
• Complaint about a warrant of fitness inspection
• Complaint about a timetable

Complaint about Land Transport NZ

Step one: Try to resolve your complaint with the appropriate Manager or General Manager (or even our Chief Executive, if you prefer).

• Our service commitment and process for handling complaints

Step two: Refer the matter to: Minister of Transport, Parliament Buildings, Wellington (tel 04 472 1253, fax 04 473 3697).

Other options: You may also make requests under the Official Information Act or the Privacy Act. These requests should be addressed to Land Transport NZ.

Alternatively, you can refer your concerns to the Ombudsman: Office of the Ombudsman, PO Box 10-152, Wellington (tel 04 473 9533, fax 04 471 2254, answering service 0800 802 602).

Complaint about a testing officer

If you wish to make a complaint about a testing officer's manner, attitude, behaviour or your practical driving test experience, this can be done using a practical driving test complaints form.

Step one: Send the completed form to NZ Driver Licensing (1998) Limited, P O Box 22634, Christchurch. New Zealand Driver Licensing will investigate your complaint and advise you of the outcome.

• Practical driving test complaints form: Word (32 KB), PDF (9 KB).

Step two: If you are not satisfied with the result of New Zealand Driver Licensing's internal investigation, contact the Driver License Auditor (the auditor's contact details will be included in the reply from New Zealand Driver Licensing).

Complaint about a driver, company or operator

If the matter is serious or concerns criminal activity, contact the New Zealand Police.

Step one: Complain directly to the company involved (e.g. bus, taxi, shuttle or transport company).

Step two: If you're not satisfied with the result of the company's internal investigation:

• contact your Land Transport NZ regional office
• ask to speak with (or write to) the Regional Compliance Officer.

Complaint about a warrant of fitness inspection

Please print and use this form: Complaint about a WoF inspection (PDF, 31 KB)

Complaint about the timetable of a public transport service

Complaints about schedules of public transport services should be directed to your Regional Council or District Council.

Page created: 14 August 2006
Last updated: 1 August 2007