Operator rating system

How we tell you about your rating

So, your rating has been calculated, and it’s time for you to see how you’ve done.

At this stage it’s still a proposed rating and won’t be published. You have 20 working days within which to act if you think something is wrong.

You will get a letter telling you what your proposed rating is, how it was calculated, and all the CoF, roadside inspection, and offence events used to make up your rating. We’ll also give you a list of any crashes your vehicles have been involved in, although these will not form part of the rating calculation.

The letter will give you the information you need to satisfy yourself that your rating is accurate.

If you think there are mistakes in the details used to calculate your rating, they can be corrected through the errors and omissions process. You must do this in writing within 20 working days of receiving the notification from us.

If we don’t hear from you within 20 working days your rating will be finalised and can be published.

The 20 working day timeframes outlined above are based on the date that your notification is considered to be received. This is based on the guidelines set out in Clause 9.1 of the Operator Safety Rating Rule 2008:

• A written notification is deemed to have been received on the fifth working day after it was posted
• An electronic notification is deemed to have been received either on the next working day after it was sent, or the time that the notification reached the information system designated by the operator, whichever is the later.

Page updated: 2 September 2009