Operator rating system

Publishing the rating

All final ratings will be published on the NZTA website.

When do ratings become final?

In summary:

1. If you have no objections to your initial proposed rating, it will become final 20 working days after you receive notification of your proposed rating.
2. If you have objections to any events that make up your rating, and you apply to the Errors and Omissions process, your rating will become final 20 working days after you receive your new proposed rating.
3. If you are still not satisfied with your proposed rating, and you apply to the Review Panel, your rating will be come final 20 working days after you receive notification of the Review Panel recommendation and your new proposed rating.

The large number of operators receiving ratings means we will stagger the notifications of proposed ratings over a number of weeks. All operators will however be rated for the same period and their ratings will be published at the same time. 

New ratings will be calculated and published at least every 6 months.

What are the safety ratings?

The Operator Safety Rating Rule allows the following safety ratings to be assigned:

Operators who have not yet had a safety rating calculated, because they have not yet been operating for 6 months will be shown as ‘Unrated’.  Operators whose rating is not able to be published, because it is undergoing an Errors and Omissions or Review Panel investigation, will be shown as ‘under review’.  No star rating will be shown for these operators.

Can operators publicise their own ratings?

Once your rating has been made final you can publish it, provided that you also publish the date that it became final, as near as practicable to the rating itself and in clearly legible letters or figures.  You may not publish your rating in a way that might mislead people about how recent or accurate the rating is.

Page created: 21 November 2008