Operator rating system

Review of your rating

If you believe we have made a mistake with your proposed rating you can apply to have it corrected through the errors and omissions process.

A mistake could include an event for which you were not responsible, a vehicle that is not yours reported for a CoF, or an event which is missing that you think should have been included.

You can only apply to the errors and omissions process once in each rating period, so you need to be sure to include all the issues you wish to dispute in your application otherwise they can’t be considered.

You must apply to the errors and omissions process within 20 working days of receiving notification of your proposed rating. Provide us with as much information as possible about the events under query.

What happens next?

We send you a receipt when we receive your application.

It will be processed within 20 working days and you will be advised of the outcome.

We will tell you about any errors or omissions that have been corrected, and if your proposed rating has changed.

If you are satisfied, your rating will become final and can be published after 20 working days.

If you are not satisfied

If you don’t agree with the outcome of the errors and omissions process you can apply to the ORS Review Panel. However you can do this only if your proposed rating has remained the same or is worse; you can’t apply to the Review Panel if your score has improved.

Apply, in writing, to the review panel within 20 working days of receiving notification of the outcome of the errors and omissions process.

Outline the issues you would like the panel to consider. You can also apply to make a submission in person to the review panel, and this application can be granted or declined. You’ll also need to pay any fees that may be required.

The panel is selected by the NZTA from a pool comprising NZTA employees, industry representatives, and lawyers nominated by the President of the Law Society.

The panel will make a written recommendation to the NZTA board within 20 working days of the review of your submission.

The NZTA must accept the recommendation, unless it has reasonable grounds to believe the process used to reach the recommendation was invalid. If this happens, the NZTA board must confirm the original proposed rating.

As a result of the review the panel may also make findings that suggest how the rating process could be improved. The NZTA is not obliged to adopt the findings.

Page updated: 2 September 2009