Taxi survey report

Perceptions of personal safety and security amongst taxi users

Print version: Taxi survey report (PDF, 1.08 MB, 28 pages)

Appendix 1: Other findings

Men are twice as likely to sit in the front passenger seat (56%) as are women (29%). Women are almost twice as likely (51%) as men (28%) to sit in the rear left seat of the taxi.

The 15-24 age group is the most predisposed to share a taxi with others (60%). The older people get, the more likely they are to use a taxi on their own. There is no discernable difference by gender.

Auckland and Christchurch taxi users are more likely to make a complaint about a poor taxi experience than users in other regions.

The overwhelming reason people give for not formally complaining about a poor experience in a taxi was that they thought it was not worth making a complaint. This was because they ‘could not be bothered’ and/or they thought it would be ignored. Aucklanders (70%), Hamiltonians (64%) and Wellingtonians (70%) cited these as the most important reasons for not complaining.

Respondents in Wellington were less likely to say they would use taxis more often if drink driving laws are toughened or if there were more taxi stands than currently available, compared with taxi users in other regions.

The most commonly cited reason for respondents saying they use taxis less often is because they do more walking and/or use their car more often. Aucklanders are the most likely to say they use their car more often.

The convenience of taking a taxi is the most frequently cited factor that influences using a taxi. This is uniform across all regions.

The influence of ‘no public transport close to my place’ on use of taxis over other modes of transport, varies between regions.

Wellingtonians are more likely than respondents in other regions to not use certain taxi firms (53%). Respondents in Dunedin were the least likely to say they would not use some taxi firms (28%).

Auckland and Hamilton taxi users are most likely to cite some taxi firms having ‘a bad reputation’ and ‘not using safe drivers’ as the reason why they won't use these firms. Aucklanders also are the most likely to say ‘their drivers don't speak English very well’ as a reason for not using these firms.

Dunedin taxi users are the least aware that they are not obliged to take the first taxi in the stand, compared to other regions.

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Page created: 12 November 2008