Taxi survey report
Perceptions of personal safety and security amongst taxi users
Print version: Taxi survey report (PDF, 1.08 MB, 28 pages)
Appendix 3: Cross-tabulation tables
- Table 1: How many times have you used a taxi in the last two months?
- Table 2: In general, how often would you use a taxi?
- Table 3: Do you use taxis because you have an injury, physical disability or visual impairment?
- Table 4: What are the main reasons you normally use a taxi?
- Table 5: Where do you normally sit in the taxi?
- Table 6: When you travel in a taxi, are you usually on your own or with a group of people/friends?
- Table 7: Have you ever had a negative experience in a taxi?
- Table 8: What were the reasons for the experience being negative?
- Table 9: Did you make a complaint?
- Table 10: Was the outcome satisfactory?
- Table 11: What is the reason you did not make a complaint?
- Table 12: Thinking of your most recent taxi trip, please state whether you agree or disagree with the following statements (on a five-point scale).
- Table 13: Did you think the driver took you to your destination via the most direct route?
- Table 14: Did you make any comments or complaints to the driver?
- Table 15: Did your driver . . ? (% Yes)
- Table 16: Was the fare discounted in recognition of any errors on the part of the driver?
- Table 17: How would you rate the overall level of professionalism of your driver?
- Table 18: Still thinking of your most recent taxi trip, how would you rate the cleanliness of the vehicle?
- Table 19: What was the physical condition of the vehicle like?
- Table 20: Was the driver's ID card easily visible?
- Table 21: Was information on how to make a complaint visible?
- Table 22: Were you able to read the fare on the meter from where you were sitting?
- Table 23: How important do you consider the following items (on a five-point scale)?
- Table 24: Do you mostly use the same taxi company?
- Table 25: What influences your choice of taxi company?
- Table 26: What would make you use a taxi more often? (% Yes)
- Table 27: Are you using taxis more or less often than you did a year ago?
- Table 28: What are your reasons for using a taxi more often?
- Table 29: What are your reasons for using a taxi less often?
- Table 30: What influences your decision to take a taxi over other modes of public transport? (% Yes)
- Table 31: Thinking of the use of taxis in general, how would you rate the overall safety and security of using a taxi?
- Table 32: How important is it to you that the taxi company you use makes an effort to be environmentally friendly?
- Table 33: As a taxi user, and without naming specific firms, are there any taxi companies you would not use?
- Table 34: What are your reasons for not using these specific taxi companies?
- Table 35: Are you aware of any recent initiatives to improve the quality of the taxi industry?
- Table 36: As far as you know, can a taxi driver refuse to carry you as a passenger because you only want to take a short trip?
- Table 37: As far as you know, can a taxi driver refuse to carry you as a passenger because you are heavily intoxicated?
- Table 38: Do you think you are obliged to take the first taxi on the stand?
Table 1: How many times have you used a taxi in the last two months?
| |
Region |
Age |
Gender |
|
| Wg |
Ak |
Ch |
Hm |
Dn |
15-24 |
25-34 |
35-44 |
45-54 |
55-64 |
65+ |
M |
F |
Total |
| None |
21% |
26% |
20% |
22% |
20% |
21% |
18% |
31% |
21% |
29% |
20% |
24% |
23% |
24% |
| Once |
15% |
20% |
17% |
28% |
14% |
17% |
22% |
20% |
19% |
21% |
18% |
20% |
19% |
19% |
| Twice |
13% |
14% |
15% |
15% |
15% |
14% |
16% |
10% |
16% |
14% |
15% |
12% |
15% |
14% |
| 3 times |
13% |
7% |
6% |
8% |
9% |
8% |
9% |
12% |
5% |
6% |
8% |
8% |
8% |
8% |
| 4 times |
14% |
9% |
9% |
9% |
8% |
12% |
11% |
8% |
10% |
6% |
9% |
10% |
9% |
9% |
| 5 or more |
24% |
24% |
33% |
19% |
33% |
29% |
22% |
18% |
29% |
24% |
28% |
25% |
25% |
25% |
| Don't know/ can't remember |
0% |
0% |
1% |
0% |
1% |
0% |
1% |
0% |
0% |
0% |
1% |
0% |
1% |
0% |
Table 2: In general, how often would you use a taxi?
| |
Region |
Age |
Gender |
|
| Wg |
Ak |
Ch |
Hm |
Dn |
15-24 |
25-34 |
35-44 |
45-54 |
55-64 |
65+ |
M |
F |
Total |
| Rarely |
38% |
54% |
49% |
48% |
41% |
34% |
44% |
52% |
55% |
60% |
46% |
46% |
51% |
49% |
| Once per month |
21% |
16% |
17% |
25% |
16% |
21% |
22% |
23% |
16% |
12% |
15% |
20% |
17% |
18% |
| Once per fortnight |
12% |
9% |
14% |
6% |
12% |
14% |
14% |
9% |
7% |
14% |
7% |
12% |
9% |
10% |
| Once per week |
13% |
8% |
7% |
11% |
13% |
21% |
7% |
6% |
10% |
5% |
9% |
9% |
10% |
10% |
| Twice per week |
7% |
6% |
6% |
4% |
9% |
6% |
6% |
3% |
5% |
5% |
14% |
6% |
7% |
6% |
| 3 times per week |
4% |
2% |
2% |
2% |
4% |
3% |
2% |
4% |
3% |
1% |
2% |
3% |
2% |
2% |
| More than 3 times per week |
4% |
3% |
6% |
4% |
5% |
2% |
4% |
1% |
5% |
3% |
7% |
4% |
4% |
4% |
| Don't know/ can't remember |
1% |
0% |
0% |
1% |
0% |
0% |
1% |
1% |
0% |
0% |
1% |
0% |
1% |
0% |
Table 3: Do you use taxis because you have an injury, physical disability or visual impairment?
| |
15-24 |
25-34 |
35-44 |
45-54 |
55-64 |
65+ |
Total |
| Yes |
5% |
7% |
5% |
10% |
11% |
50% |
15% |
| No |
95% |
93% |
95% |
90% |
89% |
50% |
85% |
Table 4: What are the main reasons you normally use a taxi?
| |
Age |
Gender |
|
| 15-24 |
25-34 |
35-44 |
45-54 |
55-64 |
65+ |
Male |
Female |
Total |
| Work-related purposes (eg, travel to work, appointments) |
3% |
10% |
10% |
12% |
6% |
0% |
8% |
7% |
7% |
| General trips to town (eg, errands, shopping, appointments) |
5% |
3% |
0% |
3% |
8% |
7% |
3% |
4% |
4% |
| Entertainment & leisure |
13% |
4% |
9% |
5% |
11% |
9% |
8% |
8% |
8% |
| Before/after alcohol consumption (incl. going out) |
53% |
65% |
49% |
37% |
25% |
13% |
45% |
40% |
42% |
| Travel to and from airport |
5% |
9% |
15% |
29% |
31% |
36% |
22% |
20% |
21% |
| When other means of transport is unavailable |
12% |
6% |
9% |
12% |
14% |
20% |
8% |
14% |
11% |
| Other |
11% |
3% |
8% |
4% |
6% |
14% |
6% |
8% |
8% |
Table 5: Where do you normally sit in the taxi?
| |
Male |
Female |
Total |
| Front passenger seat |
56% |
29% |
39% |
| Right rear seat |
5% |
7% |
6% |
| Left rear seat |
28% |
51% |
43% |
| Back of shuttle bus |
4% |
6% |
5% |
| Other |
6% |
7% |
7% |
Table 6: When you travel in a taxi, are you usually on your own or with a group of people/friends?
| |
Age |
Gender |
|
| 15-24 |
25-34 |
35-44 |
45-54 |
55-64 |
65+ |
Male |
Female |
Total |
| On my own |
22% |
36% |
39% |
48% |
46% |
69% |
43% |
45% |
44% |
| With other people |
60% |
39% |
33% |
30% |
32% |
28% |
35% |
35% |
35% |
| Sometimes on my own & sometimes with others |
18% |
24% |
28 |
22% |
21% |
13% |
23% |
20% |
21% |
Table 7: Have you ever had a negative experience in a taxi?
| |
Region |
Gender |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Male |
Female |
Total |
| Yes |
25% |
28% |
32% |
30% |
19% |
27% |
27% |
27% |
| No |
74% |
71% |
68% |
69% |
81% |
72% |
72% |
72% |
| Don't know/can't remember |
1% |
1% |
0% |
1% |
0% |
1% |
1% |
1% |
Table 8: What were the reasons for the experience being negative?
| |
Region |
Gender |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Male |
Female |
Total |
| The taxi driver was rude |
16% |
20% |
12% |
23% |
26% |
15% |
22% |
18% |
| The taxi driver did not know the route |
32% |
31% |
21% |
27% |
5% |
29% |
25% |
25% |
| The taxi driver over-charged me |
8% |
10% |
3% |
10% |
5% |
9% |
8% |
9% |
| I felt unsafe in the vehicle |
8% |
9% |
12% |
10% |
5% |
10% |
8% |
9% |
| The vehicle was dirty |
4% |
0% |
0% |
0% |
11% |
3% |
1% |
2% |
| Communication difficulties with the driver |
4% |
4% |
3% |
7% |
0% |
3% |
4% |
5% |
| The driver took a longer route |
8% |
2% |
15% |
0% |
0% |
1% |
6% |
4% |
| Dangerous or inappropriate driver behaviour |
16% |
17% |
15% |
17% |
26% |
15% |
18% |
17% |
| Other |
4% |
6% |
15% |
7% |
16% |
11% |
6% |
9% |
| Don't know/can't remember |
0% |
3% |
3% |
0% |
5% |
4% |
1% |
2% |
* This table requires caution in interpretation as it reports small sample sizes.
Table 9: Did you make a complaint?
| |
Region |
Gender |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Male |
Female |
Total |
| Yes |
20% |
28% |
33% |
17% |
16% |
24% |
26% |
25% |
| No |
76% |
71% |
67% |
83% |
79% |
75% |
73% |
73% |
| Don't know/can't remember |
4% |
1% |
0% |
0% |
5% |
1% |
1% |
1% |
* This table requires caution in interpretation as it reports small sample sizes.
Table 10: Was the outcome satisfactory?
| |
Region |
Gender |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Male |
Female |
Total |
| Yes |
40% |
38% |
45% |
40% |
67% |
42% |
41% |
41% |
| No |
40% |
56% |
55% |
60% |
33% |
53% |
54% |
54% |
| Don't know/can't remember |
20% |
6% |
0% |
0% |
0% |
5% |
5% |
5% |
* This table requires caution in interpretation as it reports small sample sizes.
Table 11: What is the reason you did not make a complaint?
| |
Region |
Gender |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Male |
Female |
Total |
| I couldn't be bothered/ complaint would be ignored |
70% |
70% |
50% |
64% |
44% |
63% |
64% |
64% |
| I was too scared/not confident enough |
0% |
1% |
0% |
0% |
6% |
0% |
2% |
1% |
| I forgot to make it |
15% |
6% |
5% |
4% |
13% |
7% |
8% |
7% |
| I felt the issue was too minor |
0% |
4% |
9% |
4% |
13% |
3% |
6% |
5% |
| I sorted it out with the driver at the time |
5% |
4% |
5% |
4% |
0% |
7% |
2% |
4% |
| I didn't get ID information |
10% |
2% |
9% |
0% |
0% |
2% |
5% |
4% |
| I didn't think to/didn't know how to |
0% |
4% |
5% |
0% |
6% |
5% |
2% |
3% |
| Other |
0% |
10% |
18% |
24% |
19% |
13% |
12% |
13% |
* This table requires caution in interpretation as it reports small sample sizes.
Table 12: Thinking of your most recent taxi trip, please state whether you agree or disagree with the following statements (on a five-point scale)
| |
Region |
Gender |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Male |
Female |
Mean |
| The driver was a safe driver |
4.32 |
4.24 |
4.27 |
4.33 |
4.38 |
4.26 |
4.29 |
4.28 |
| The driver communicated clearly in plain English |
4.13 |
3.88 |
4.22 |
3.94 |
4.41 |
4.03 |
4.03 |
4.03 |
| The driver had an excellent knowledge of the route |
4.11 |
3.83 |
4.12 |
4.13 |
4.34 |
4.03 |
3.98 |
4.00 |
| The driver handled the payment transaction well |
4.35 |
4.30 |
4.31 |
4.46 |
4.51 |
4.34 |
4.36 |
4.35 |
| I felt safe throughout the entire trip |
4.46 |
4.34 |
4.36 |
4.44 |
4.59 |
4.42 |
4.39 |
4.40 |
Table 13: Did you think the driver took you to your destination via the most direct route?
| |
Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Total |
| Yes |
91% |
85% |
90% |
93% |
91% |
88% |
| No |
6% |
12% |
6% |
7% |
7% |
9% |
| Don't know/can't remember |
3% |
2% |
4% |
0% |
2% |
2% |
Table 14: Did you make any comments or complaints to the driver?
| |
Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Total |
| Yes |
67% |
46% |
67% |
43% |
29% |
47% |
| No |
33% |
54% |
33% |
57% |
71% |
53% |
* This table requires caution in interpretation as it reports small sample sizes.
Table 15: Did your driver . . ? (% Yes)
| |
Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Total |
| Give a reason for not taking the most direct route? |
0% |
16% |
67% |
0% |
14% |
17% |
| Use a map? |
0% |
6% |
0% |
0% |
14% |
5% |
| Use an electronic navigation (GPS) device? |
0% |
10% |
17% |
0% |
14% |
9% |
| Call the station for assistance? |
0% |
2% |
0% |
0% |
0% |
1% |
| Rely on your directions? |
67% |
50% |
17% |
57% |
57% |
50% |
* This table requires caution in interpretation as it reports small sample sizes.
Table 16: Was the fare discounted in recognition of any errors on the part of the driver?
| |
Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Total |
| Yes |
0% |
8% |
17% |
14% |
14% |
9% |
| No |
100% |
90% |
83% |
86% |
71% |
88% |
| Don't know/can't remember |
0% |
2% |
0% |
0% |
14% |
3% |
* This table requires caution in interpretation as it reports small sample sizes.
Table 17: How would you rate the overall level of professionalism of your driver?
| |
Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Total |
| Very unprofessional |
2% |
4% |
5% |
3% |
1% |
3% |
| Not very professional |
2% |
5% |
5% |
7% |
1% |
4% |
| Neutral |
7% |
17% |
19% |
17% |
6% |
14% |
| Professional |
50% |
38% |
35% |
37% |
39% |
39% |
| Very unprofessional |
39% |
37% |
36% |
37% |
53% |
39% |
Table 18: Still thinking of your most recent taxi trip, how would you rate the cleanliness of the vehicle?
| |
Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Total |
| Very clean |
74% |
62% |
65% |
65% |
64% |
64% |
| Acceptable |
23% |
33% |
27% |
31% |
29% |
30% |
| Dirty |
0% |
2% |
1% |
2% |
1% |
2% |
| Don't know/can't remember |
3% |
3% |
7% |
2% |
6% |
4% |
Table 19: What was the physical condition of the vehicle like?
| |
Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Total |
| Very good |
75% |
62% |
67% |
67% |
61% |
65% |
| Reasonable |
22% |
31% |
25% |
26% |
33% |
29% |
| Below standard |
0% |
2% |
1% |
1% |
1% |
2% |
| Don't know/can't remember |
3% |
4% |
7% |
6% |
5% |
5% |
Table 20: was the driver's ID card easily visible?
| |
Region |
Gender |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Male |
Female |
Total |
| Yes |
89% |
82% |
81% |
85% |
89% |
84% |
83% |
84% |
| No |
1% |
4% |
3% |
3% |
3% |
3% |
4% |
3% |
| Don't know/can't remember |
10% |
14% |
17% |
12% |
8% |
13% |
13% |
13% |
Table 21: Was information on how to make a complaint visible?
| |
Region |
Gender |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Male |
Female |
Total |
| Yes |
21% |
13% |
18% |
19% |
15% |
20% |
13% |
16% |
| No |
27% |
39% |
24% |
24% |
37% |
34% |
34% |
34% |
| Don't know/can't remember |
52% |
48% |
57% |
57% |
48% |
46% |
53% |
51% |
Table 22: Were you able to read the fare on the meter from where you were sitting?
| |
Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Total |
| Yes |
82% |
83% |
76% |
89% |
85% |
83% |
| No |
13% |
11% |
17% |
5% |
10% |
11% |
| Don't know/can't remember |
5% |
6% |
7% |
6% |
5% |
6% |
Table 23: How important do you consider the following items (on a five-point scale)?
| |
Region |
Gender |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Male |
Female |
Total |
| Driver's ID card visibly displayed |
4.47 |
4.60 |
4.41 |
4.61 |
4.37 |
4.28 |
4.67 |
4.53 |
| Meter showing the cost of the journey |
4.67 |
4.73 |
4.51 |
4.78 |
4.65 |
4.68 |
4.70 |
4.69 |
| Clear signage with the name of the taxi company |
4.40 |
4.51 |
4.57 |
4.55 |
4.36 |
4.34 |
4.57 |
4.49 |
| The cab number visibly displayed |
3.95 |
4.16 |
4.26 |
4.09 |
4.04 |
3.93 |
4.23 |
4.12 |
| Clearly visible signage outlining complaints procedure |
3.77 |
3.88 |
3.83 |
3.91 |
3.69 |
3.68 |
3.93 |
3.84 |
Table 24: Do you mostly use the same taxi company?
| |
Region |
Gender |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Male |
Female |
Total |
| Yes |
79% |
67% |
79% |
71% |
82% |
65% |
77% |
72% |
| No |
20% |
28% |
19% |
27% |
16% |
31% |
20% |
24% |
| Don't know/can't remember |
1% |
5% |
2% |
2% |
2% |
4% |
3% |
3% |
Table 25: What influences your choice of taxi company?
| |
Male |
Female |
Total |
| Good reputation |
73% |
78% |
76% |
| Advertisements |
21% |
25% |
23% |
| Recommendations by family/friends |
44% |
56% |
52% |
| I think they are the cheapest |
33% |
33% |
33% |
| They employ the best taxi drivers |
46% |
55% |
52% |
| The company is used by my work |
32% |
33% |
32% |
Table 26: What would make you use a taxi more often? (% Yes)
| |
Region |
Gender |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Male |
Female |
Total |
| Lower taxi fares |
54% |
67% |
57% |
55% |
62% |
64% |
61% |
62% |
| Tougher laws on drink-driving |
23% |
41% |
38% |
41% |
44% |
40% |
38% |
39% |
| Easier to hail a taxi down |
35% |
42% |
36% |
44% |
50% |
47% |
38% |
41% |
| If I went on more out of town business trips |
47% |
44% |
44% |
42% |
33% |
46% |
41% |
43% |
| If I sold my car |
49% |
47% |
34% |
37% |
49% |
47% |
43% |
43% |
| If other modes of public transport are less convenient |
73% |
72% |
55% |
59% |
72% |
67% |
69% |
68% |
| More stands or more convenient location |
27% |
48% |
32% |
38% |
47% |
37% |
45% |
42% |
| Petrol prices keep increasing |
21% |
26% |
25% |
25% |
37% |
28% |
26% |
27% |
Table 27: Are you using taxis more or less often than you did a year ago?
| |
Region |
Gender |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Male |
Female |
Total |
| More |
22% |
22% |
22% |
22% |
27% |
21% |
24% |
22% |
| About the same |
54% |
52% |
51% |
60% |
51% |
58% |
50% |
53% |
| Less |
21% |
24% |
21% |
18% |
19% |
20% |
23% |
22% |
| Don't know/can't remember |
3% |
2% |
5% |
0% |
3% |
1% |
3% |
2% |
Table 28: What are your reasons for using a taxi MORE often?
| |
Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Total |
| Lower taxi fares |
5% |
18% |
13% |
9% |
19% |
15% |
| Tougher laws on drink-driving |
1% |
5% |
6% |
7% |
12% |
25% |
| Easier to hail down a taxi |
2% |
3% |
4% |
2% |
6% |
14% |
| More out of town business trips |
6% |
4% |
7% |
5% |
5% |
22% |
| Sold my car |
2% |
2% |
4% |
2% |
3% |
11% |
| Other public transport is inconvenient |
8% |
11% |
10% |
9% |
11% |
46% |
| Petrol prices increasing |
23% |
15% |
22% |
9% |
19% |
16% |
* This table requires caution in interpretation as it reports small sample sizes.
Table 29: What are your reasons for using a taxi LESS often?
| |
Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Total |
| Higher taxi fares |
14% |
39% |
36% |
11% |
32% |
32% |
| I don't do as many business trips anymore |
48% |
22% |
9% |
33% |
21% |
25% |
| I use other public transport more often |
29% |
33% |
14% |
11% |
42% |
29% |
| I use my own car more often |
48% |
59% |
32% |
50% |
42% |
52% |
| I do fewer out of town business trips |
43% |
28% |
18% |
17% |
26% |
27% |
| I do a lot more walking |
33% |
42% |
14% |
50% |
42% |
38% |
Table 30: What influences your decision to take a taxi over other modes of public transport? (% Yes)
| |
Region |
Gender |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Male |
Female |
Total |
| More convenient |
86% |
91% |
86% |
90% |
92% |
90% |
89% |
90% |
| Taxis are reasonably priced |
22% |
33% |
41% |
35% |
44% |
33% |
35% |
34% |
| No public transport near my place of work |
30% |
49% |
31% |
45% |
41% |
37% |
46% |
43% |
| Taxis are more comfortable |
45% |
60% |
50% |
50% |
53% |
55% |
55% |
55% |
| Taxis are safer |
42% |
44% |
46% |
36% |
46% |
40% |
45% |
43% |
| Buses and trains never run on time |
30% |
41% |
23% |
29% |
35% |
33% |
36% |
35% |
Table 31: Thinking of the use of taxis in general, how would you rate the overall safety and security of using a taxi?
| |
Region |
Gender |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Male |
Female |
Total |
| Very unsafe & insecure |
0% |
0% |
0% |
1% |
0% |
1% |
0% |
0% |
| Not very safe and secure |
0% |
2% |
0% |
1% |
2% |
1% |
2% |
2% |
| Neutral |
10% |
17% |
12% |
16% |
8% |
12% |
16% |
14% |
| Reasonably safe & secure |
43% |
50% |
47% |
48% |
41% |
49% |
46% |
47% |
| Very safe & secure |
47% |
28% |
41% |
35% |
49% |
37% |
34% |
47% |
| Don't know/can't remember |
0% |
2% |
1% |
0% |
0% |
1% |
1% |
1% |
Table 32: How important is it to you that the taxi company you use makes an effort to be environmentally friendly?
| |
Region |
Age |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
15-24 |
25-34 |
35-44 |
45-54 |
55-64 |
65+ |
Total |
| Very unimportant |
10% |
6% |
7% |
8% |
4% |
6% |
5% |
10% |
7% |
8% |
1% |
6% |
| Not very important |
16% |
7% |
15% |
12% |
13% |
16% |
11% |
10% |
14% |
9% |
4% |
11% |
| Neutral |
16% |
26% |
25% |
25% |
22% |
29% |
27% |
22% |
25% |
19% |
24% |
24% |
| Important |
31% |
30% |
23% |
38% |
33% |
26% |
34% |
29% |
28% |
38% |
30% |
30% |
| Very important |
25% |
27% |
23% |
15% |
26% |
22% |
23% |
25% |
24% |
24% |
28% |
25% |
| Don't know/ can't remember |
2% |
4% |
7% |
3% |
2% |
1% |
0% |
3% |
3% |
3% |
12% |
4% |
Table 33: As a taxi user, and without naming specific firms, are there any taxi companies you would not use?
| |
Region |
Gender |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Male |
Female |
Total |
| Yes |
53% |
41% |
35% |
41% |
28% |
37% |
42% |
40% |
| No |
43% |
52% |
61% |
50% |
65% |
57% |
52% |
53% |
| Don't know/can't remember |
4% |
7% |
4% |
10% |
7% |
6% |
7% |
6% |
Table 34: What are your reasons for not using these specific taxi companies?
| |
Region |
Gender |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
Male |
Female |
Total |
| They have a bad reputation |
58% |
64% |
44% |
73% |
57% |
67% |
59% |
62% |
| They don't use safe drivers |
34% |
61% |
39% |
51% |
50% |
46% |
55% |
52% |
| Their taxis are always dirty |
42% |
53% |
14% |
51% |
36% |
49% |
43% |
45% |
| Their drivers don't speak English very well |
45% |
70% |
53% |
61% |
46% |
61% |
61% |
61% |
| Their vehicles are not safe |
36% |
55% |
22% |
44% |
25% |
43% |
45% |
44% |
| Their drivers don't know the area very well |
55% |
67% |
50% |
68% |
50% |
61% |
63% |
62% |
| Too expensive |
17% |
36% |
44% |
27% |
61% |
39% |
32% |
35% |
* This table requires caution in interpretation as it reports small sample sizes.
Table 35: Are you aware of any recent initiatives to improve the quality of the taxi industry?
| |
Region |
Age |
Gender |
|
| Wg |
Ak |
Ch |
Hm |
Dn |
15-24 |
25-34 |
35-44 |
45-54 |
55-64 |
65+ |
M |
F |
Total |
| Yes |
21% |
19% |
23% |
23% |
15% |
9% |
18% |
16% |
26% |
31% |
19% |
20% |
20% |
20% |
| No |
71% |
76% |
72% |
71% |
81% |
88% |
79% |
79% |
65% |
66% |
76% |
74% |
75% |
75% |
| Don't know/ can't remember |
8% |
4% |
5% |
6% |
4% |
3% |
3% |
5% |
9% |
3% |
5% |
5% |
5% |
5% |
Table 36: As far as you know, can a taxi driver refuse to carry you as a passenger because you only want to take a short trip?
| |
Region |
Age |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
15-24 |
25-34 |
35-44 |
45-54 |
55-64 |
65+ |
Total |
| Yes |
9% |
14% |
9% |
12% |
13% |
19% |
13% |
14% |
12% |
6% |
11% |
12% |
| No |
72% |
66% |
65% |
59% |
63% |
63% |
71% |
61% |
61% |
70% |
69% |
65% |
| Don't know/ can't remember |
19% |
20% |
26% |
29% |
24% |
18% |
16% |
24% |
27% |
24% |
20% |
22% |
Table 37: As far as you know, can a taxi driver refuse to carry you as a passenger because you are heavily intoxicated?
| |
Region |
Age |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
15-24 |
25-34 |
35-44 |
45-54 |
55-64 |
65+ |
Total |
| Yes |
83% |
84% |
87% |
86% |
88% |
71% |
77% |
92% |
94% |
91% |
81% |
85% |
| No |
7% |
7% |
8% |
5% |
4% |
21% |
13% |
3% |
1% |
2% |
4% |
6% |
| Don't know/ can't remember |
10% |
9% |
5% |
9% |
8% |
9% |
10% |
5% |
6% |
8% |
15% |
9% |
Table 38: Do you think you are obliged to take the first taxi on the stand?
| |
Region |
Age |
|
| Wgtn |
Auck |
Chch |
Hmtn |
Dun |
15-24 |
25-34 |
35-44 |
45-54 |
55-64 |
65+ |
Total |
| Yes |
13% |
27% |
17% |
22% |
39% |
24% |
26% |
24% |
26% |
26% |
23% |
25% |
| No |
82% |
69% |
81% |
70% |
49% |
72% |
68% |
73% |
70% |
70% |
64% |
70% |
| Don't know/ can't remember |
5% |
4% |
3% |
8% |
12% |
4% |
6% |
3% |
3% |
4% |
13% |
6% |
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Page created: 12 November 2008
